Equity Residential
Promise of Satisfaction

Our Promise of Satisfaction

We're so sure you'll be happy, we guarantee it! Equity Residential offers a 100% Total Resident Satisfaction Guarantee. If you're not happy with your apartment, we'll release you from your lease within the first 30 days. No penalties. No questions asked.

Maintenance Service Promise

We promise to fix any routine service request within 48-hours of the time you notify us. If the problem isn't fixed, you will receive free rent credit from the time the work order was promised, until the repair is made

Apartment Inspection Promise

Our management team guarantees to approve and certify that your home is ready to move into. We will also ensure that you have all the names and numbers you need to contact us in the event you have questions or need assistance.

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